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Terms of Service

 

  1. About TOVE FRANK AB
  • The company is based in Ystad, Österlen. The address is: Tove Frank AB, Lilla Norregatan 20, 271 35 Ystad.
  • If you wish to contact us, please send an email to webshop@tovefrank.com with your query and contact details, and we will get back to you shortly.
  1. Order
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all details about products, price, billing, and delivery address.
  • If anything is incorrect in the order confirmation, please contact us immediately via email at webshop@tovefrank.com.
  • Free shipping: You receive free shipping if your order exceeds 700 SEK after discounts have been applied. This means that a purchase value of over 700 SEK qualifies for free shipping.
  1. Delivery
  • Our normal delivery times are 2-4 business days. NOTE! Orders placed on weekends will be shipped no earlier than the following Monday.
  • Should delays in delivery occur (without us having informed you of a longer delivery time), please contact us at the email address: webshop@tovefrank.com.
  1. Prices
  • All prices in the store are stated in SEK and all prices include 25% VAT.
  • We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
  1. Right of Withdrawal
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal, valid from the time you receive a product you have ordered.

    5.1 When exercising your right of withdrawal:
  • You must notify us that you wish to withdraw. The notification should be sent to webshop@tovefrank.com. Your name, address, email address, order number, and the products to be returned must be clearly stated in your message.
  • You should return the products to us immediately and no later than within the statutory 14 days after the withdrawal notification.
  • You are responsible for return shipping, delivery, and the condition of the products upon return. Therefore, the products should be well-packaged and in their original packaging.
  • From the refund amount, we reserve the right to deduct a sum corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.
  • The return cost is borne by you as the customer and will be deducted from the amount to be refunded. You are welcome to contact us for assistance with a return label.

    5.2 The right of withdrawal does not apply to:
  • Products that have been sealed (with a seal) for health or hygiene reasons and where the seal has been broken by you.
  • Products that are sealed audio or video recordings and where the seal has been broken by you.
  • Custom-made products that have been specifically tailored for you or have a distinct personal character based on your wishes.
  • Services that have been completed and where you have explicitly consented to the service beginning without a right of withdrawal.
  • Goods that can quickly deteriorate, such as food items.
  • Single issues of newspapers or magazines.
  • Goods purchased at an outlet or during a clearance sale.

    For more on the statutory right of withdrawal, please see here.
  1. Complaints and Grievances
  • We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered upon arrival, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint must be submitted immediately after the defect has been discovered, no later than 5 days after receiving the product.

    6.1 How to proceed with a complaint?
  • Any errors and defects must always be reported to webshop@tovefrank.com, where you state your name, address, email address, order number, and a description of the error.
  • If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation. For complaints, we follow the guidelines from the National Board for Consumer Disputes (Allmänna Reklamationsnämnden), see arn.se.
  1. Limitation of Liability
  • We do not accept responsibility for indirect damages that may arise due to the product.
  • We accept no liability for delays/errors resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, industrial disputes, fire, war, government decisions, reduced or non-delivery from a supplier.
  • Furthermore, no responsibility is taken for any changes to products/product properties altered by the respective supplier and other factors beyond our control.
  1. Product Information
  • We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images accurately reproduce the products' exact appearance, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must be informed for privacy purposes that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the Post and Telecom Authority's website.
  1. Personal Data Act
  • We protect your personal data and your personal integrity in accordance with the Personal Data Act (1998:204). We do not save your customer data for purposes other than fulfilling your order. As a customer, you can always request correction, extract, and that we delete your data from our register.
  1. Changes to the General Terms and Conditions
  • We reserve the right to make changes to the terms and conditions at any time. Changes to the terms and conditions will be published online on the website. The amended terms and conditions are considered accepted in connection with an order or visit to the website.
  1. Disputes and Choice of Law
  • In the event that a dispute cannot be resolved amicably with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
  • In case of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

      13. Unclaimed package returned 

          For packages that are returned, the customer will be charged 200 SEK.

 

TOVE FRANK AB

Lilla Norregatan 20

271 35 YSTAD

 

Org. no: 559088-3020